FAQs

Below is a list of frequently asked questions by visitors while on tour

If you need any other information, please refer to these frequently asked questions to get more information!

Is it better to use dollars or dong for daily expenses?

Test Despite of the fact that Vietnamese government attempts to outlaw the practice, the US Dollars still acts as an alternative currency which is almost completely interchangeable with Vietnam Dong. Many prices, especially for hotels, tours and expensive restaurants, are still quoted in USD, though you can pay in dong if you’d rather - just check what exchange rate they’re using.

For everyday expenses, we recommend you carry a mix of US Dollars cash and Vietnam Dong. For larger items or when the exchange rate works in your favour, use dollars. For cyclos, local food stalls and small purchases, it’s best to use Vietnam Dong. In either case, make sure you always have a stock of small notes so that there is no need to worry about change.

Where can I change money?
What kind of currencies should you recommend?
Any recommendations for eating in Vietnam?
How safe is Vietnam?
What is the time difference?
When is the best time to have a trip to Vietnam?
How about transportation?
Who is my guide?
Are there any hidden costs, which are not mentioned? Any tipping required?
How do I pay for the trip?
How can I book a tour?
Can I have a tailor-made tour?
Where will I be dropped off following my tour?
What time will I return from my tour?
Can you arrange a pick up from a hotel mentioned in your list of complimentary pick-ups even if we are not staying there?
Can you arrange a pick up from my hotel?
I have booked on-line. How do I get my ticket/voucher?
I have booked a tour with my relative's credit card; however the voucher says "Client must carry the transaction card on the day of travel". What are my options in this situation?
How do I pay?
How do I cancel my ticket?
Once I have booked, can I amend my booking?
Can I book special offers over the phone?
Are there any special advantages in buying tickets in advance online?

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